Policy

Terms of Service

Terms & Conditions

Last updated: 3 December 2024

Overview

Welcome to BROONO LTD (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website www.broono.pet (the “Website”) and the purchase of our products. By accessing our Website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms, including any additional terms and conditions and policies referenced herein and/or available by hyperlink.

Please read these Terms carefully before accessing or using our Website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services.

Our store is hosted on Shopify, which provides us with the online e-commerce platform that allows us to sell our products and services to you.

Contact Information:

Table of Contents

  1. Website Use
  2. General Conditions and User Conduct
  3. Personal Information
  4. Accuracy, Completeness, and Timeliness of Information
  5. Modifications to the Service and Prices
  6. Order Placement and Acceptance
    • 6.1 Reseller Policy
    • 6.2 Promotional Codes and Coupons
  7. Subscriptions and Cancellations
  8. Accuracy of Billing and Account Information
  9. Shipping and Delivery
  10. Returns and Refunds Policy
  11. No Veterinary Advice
  12. Disclaimers of Warranties
  13. Limitation of Liability
  14. Dispute Resolution and Governing Law
  15. Third-Party Tools and Links
  16. Testimonials, Reviews, and Other Submissions
  17. Electronic Communications
  18. Intellectual Property Rights
  19. Severability
  20. Termination
  21. Assignment
  22. No Waiver
  23. Entire Agreement
  24. Contact Information

1. Website Use

By accessing or using our Website, you represent that you are at least 18 years old and have the legal capacity to enter into a binding contract. You agree to use the Website only for lawful purposes and in accordance with these Terms.

2. General Conditions and User Conduct

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks.

User Conduct Restrictions:

You agree not to:

  • Use the Website for any unlawful purpose.
  • Solicit others to perform or participate in any unlawful acts.
  • Violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
  • Infringe upon or violate our intellectual property rights or the intellectual property rights of others.
  • Upload or transmit viruses or any other type of malicious code.
  • Collect or track the personal information of others.
  • Use the Website for any obscene or immoral purpose.
  • Interfere with or circumvent the security features of the Website.

3. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. Please refer to our Privacy Policy at privacy@broono.pet for information on how we collect, use, and disclose your personal information.

4. Accuracy, Completeness, and Timeliness of Information

We strive to provide accurate and up-to-date information on our Website. However, we are not responsible if information made available on this site is not accurate, complete, or current. The material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions.

5. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

6. Order Placement and Acceptance

Your placement of an order constitutes an offer to purchase our products. We reserve the right to accept or reject any order in our sole discretion. Receipt of an order confirmation does not signify our acceptance of your order.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event we make a change to or cancel an order, we may attempt to notify you via the email and/or billing address/phone number provided at the time the order was made.

6.1 Reseller Policy

Our products are intended for end consumers only. We do not authorize the purchase of our products for resale purposes. We reserve the right to refuse or cancel orders that we suspect are for unauthorized resale.

6.2 Promotional Codes and Coupons

Promotional codes and coupons are non-transferable and have no cash value. They cannot be combined with any other offers or discounts unless otherwise stated. We reserve the right to modify or cancel promotions at any time.

7. Subscriptions and Cancellations

By subscribing to our products, you agree to receive regular shipments at the interval selected during the subscription process. You authorize us to charge your chosen payment method for these recurring charges until you cancel your subscription.

You may cancel your subscription at any time by contacting us at info@broono.pet, provided that any orders already processed for fulfillment cannot be canceled.

8. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

9. Shipping and Delivery

We ship products primarily within the United Kingdom, with occasional international shipments.

  • Shipping Methods: Orders are shipped via Royal Mail or other carriers as determined by us.
  • Delivery Timeframes: Estimated delivery times are provided for your convenience but are not guaranteed.
  • Risk of Loss: All purchases of physical items are made pursuant to a shipment contract. This means that the risk of loss passes to you upon our delivery to the carrier.
  • Delays and Lost Packages: In the event of delays, lost packages, or damage during transit, we will work with the carrier to resolve the issue. If necessary, we will resend the package.

10. Returns and Refunds Policy

10.1 Returns

We offer a 30-day return policy. If you are not satisfied with your purchase, you may return the product within 30 days of receipt, even if the product has been opened or used.

Return Process:

  • Contact us at info@broono.pet to initiate a return.
  • We request that you provide feedback via an online survey or phone call to help us improve our products and services.
  • We will provide a prepaid shipping label for the return.

10.2 Refunds and Replacements

  • Defective Products: If you receive a defective product, you may choose between a replacement or a full refund.
  • Refund Processing: Refunds will be processed to the original method of payment within 14 business days upon receipt of the returned product.

11. No Veterinary Advice

Our products are classified as "complementary feed" and are not intended to replace professional veterinary advice or treatment.

  • Consult a Veterinarian: Always consult your veterinarian before starting your pet on any new supplement, especially if your pet has any existing medical conditions.
  • Adverse Reactions: If your pet exhibits any adverse reactions, discontinue use immediately and consult a veterinarian.
  • No Medical Claims: We make no claims that our products will cure or treat any medical condition.

12. Disclaimers of Warranties

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

Products and services are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied.

13. Limitation of Liability

To the maximum extent permitted by law, BROONO LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or use, incurred by you or any third party.

Our total liability for any claim arising out of or relating to these Terms shall not exceed the amount you paid to us for the product(s) in question.

14. Dispute Resolution and Governing Law

We aim to resolve any disputes amicably and efficiently. If you have any concerns or complaints, please contact us at info@broono.pet.

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of London, United Kingdom.

15. Third-Party Tools and Links

We may provide you with access to third-party tools or links over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools and links 'as is' and 'as available' without any warranties, representations, or conditions of any kind and without any endorsement.

16. Testimonials, Reviews, and Other Submissions

If you submit any content to us, including testimonials, reviews, or suggestions, you agree that we may use, edit, and publish such content in any medium without compensation to you.

You agree that your submissions will not violate any right of any third party and will not contain libelous, unlawful, abusive, or obscene material.

17. Electronic Communications

By using our Website, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

18. Intellectual Property Rights

All content included on the Website, such as text, graphics, logos, images, and software, is the property of BROONO LTD or its content suppliers and is protected by international copyright laws.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission by us.

19. Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

20. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or when you cease using our Website.

If in our sole judgment you fail to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice.

21. Assignment

We reserve the right to assign or transfer our rights and obligations under these Terms to another entity. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent.

22. No Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

23. Entire Agreement

These Terms and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service.

24. Contact Information

Questions about the Terms should be sent to us at info@broono.pet.